My Question Is About ...

8 Shipping / Delivery

Yes you can choose to have your order Express Posted to an address when selecting the shipping method at checkout. Not all postcodes are guaranteed next day delivery. Refer Delivery Information

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on 16 Jul 2017

Orders placed prior to 1pm on a business day will be despatched same or next business day. See Delivery Information for futher details.

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on 16 Jul 2017
At Checkout you will be asked to provide your email address to enable us to communicate with you about the delivery of your purchase. You will be notified when item is shipped and each time the item is scanned right through to... Read more
on 16 Jul 2017

Yes you can place an order from outside Australia for delivery to an Australian address.

on 14 Jul 2017

Yes we do ship to a number of overseas destinations. The countries are available to choose at checkout!

on 2 Feb 2017

Yes, you can! You can select this option at checkout.  Our retail store is located at 532 Seventeen Mile Rocks Rd, Sinnamon Park, Brisbane.

on 2 Feb 2017

We offer free shipping for all orders $250 and above (excludes Kidkraft items). 

on 2 Feb 2017
You will be offered a range of shipping options when you check out.   We have a choice of shipping options that range from Free for orders over $250, Fixed Rate Shipping $12.95 or choose from Australia Post and Shippit Options. With our standard delivery, it takes 2 to 15 business days depending on location. We also offer same day shipping for Brisbane. Our full range of shipping options are presented to you at... Read more
on 2 Feb 2017

3 Returns & Warranty

Contact us! We check all our products before despatch to make sure they aren't damaged. We also take great care to package the items to ensure they arrive without damage. Should damage occur please contact our store to advise of damage and we will either Repair or Replace the item or Refund your... Read more
on 21 Jul 2017

Check out this page for our return policy

on 2 Feb 2017
Each manufacturer is different, but at the bare minimum, it will come with 12 months warranty. All products are authorised Australian products. To make a claim for warranty, please visit the 'My Account' page. For further details, please contact us for further... Read more
on 2 Feb 2017

4 Pricing & Payment

No - We email all invoices to the buyer.

on 16 Jul 2017
No - however there are a number of great reasons for this. Knock On Wood Toys is a retail and online toy store that prides itself on exceptional customer service and only advertises products that are in stock. We offer a reward scheme where if you register and check out as a customer you will accumulate points that convert to credits for future purchases. Refer reward scheme - We offer free gift wrapping and gift tags for non bulky/ drop ship items and pride ourselves on only selling the best designed and manufactured wooden toys, scooters and accessories from Australia and the... Read more
on 16 Jul 2017

Yes, you can. We accept Card or Cash.

on 2 Feb 2017

We accept Credit Card, PayPal, Afterpay, Bank Deposit and you can pay in store by Card or Cash.
Our website uses secure technology that encrypts the transmission of data. 

on 2 Feb 2017

3 Website

Yes we can! Check out our Gift Finder to assist you with finding the perfect gift!

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on 21 Jul 2017

Yes, we do.

Click me 

on 2 Feb 2017

7 General

No - We retail the best quality wooden toys, micro scooters and accessories for the very best brands from Australia and the world.
on 16 Jul 2017

No - we don't offer a lay-by service. We do offer Afterpay shop now , pay later.

on 16 Jul 2017
Yes you can add a message for the recipient at checkout. The message will be written on a gift tag and included with the item/s.
on 16 Jul 2017
Yes we offer free gift wrapping on most items excluding large / bulky items and Kidkraft products.
on 16 Jul 2017

No appointment is needed!
Our store hours are

Monday to Friday: 9:00am to 5pm
Saturday: 9am to 4pm
Sunday: Christmas Trade 9am to 12pm
Public Holidays: Closed

on 2 Feb 2017

We have lots! You can see our full store line up on this page.

on 2 Feb 2017

Please contact us via email [email protected] or phone 07 3376 9626

on 2 Feb 2017

2 Security & Privacy

Yes, its safe. We use secure technology for the transmission of your information. No credit card details are stored in our database.

on 2 Feb 2017

Our privacy policy can be found here.

on 2 Feb 2017