Delivery Information

Thankyou for shopping at Knock on Wood Toys.

Please read our Terms and Conditions carefully prior to purchasing products via our website. Submitting your order confirms you agree to be bound by our Terms and Conditions outlined on our website which constitute an agreement between Knock on Wood Toys Pty Ltd ACN 163 623 238 and the person placing the order (you).

Knock on Wood Toys only ships within Australia. If you require an international delivery please email us to receive a quote for postage.

We will endeavour to process your order within 1-2 business days (excluding all gazetted public holidays in Queensland).

Christmas Delivery Cutoff

AUSTRALIA POST

Queensland: Express Post 21/12/21 / Parcel Post 17/12/21

Canberra: Express Post 20/12/21 / Parcel Post 16/12/21

New South Wales: Express Post 20/12/21 / Parcel Post 15/12/21

Victoria:  Express Post 15/12/21 

Tasmania: Express Post 20/12/21

Northern Territory: Express Post 16/12/21

South Australia: Express Post 20/12/21

Western Australia: Express Post 17/12/21

 

 

Christmas Closure

We will be closing at 5pm on 24th December and will re-open 4th January

 

Delivery

Our Flat Rate Postage for orders is $12.95 when your total order is less then $150.00. We offer FREE POSTAGE for all orders that total over $250.00(excluding Kidkraft items - refer below). We currently use Australia Post E-Parcel, Australia Post Express E-Parcel, Couriers Please, Allied Express, TNT, Toll and Aramax Couriers for our deliveries. We use Shippit to ensure that you are kept informed throughout the delivery process with tracking and notifications that you give you live estimated time of arrival, updates and delays.

Express Shipping

Should you require an item from our store a little faster we also offer Australia Post Express E-Parcel at checkout.  The Express Post charge will be calculated based on the items chosen and your destination post code. 

Extra Cover

Please select if you would like to protect your purchase against loss or damage during delivery.   This option is to ensure that you are compensated should something happen to your purchase.

Kidkraft Orders

Kidkraft items are large and are drop shipped to your address from the Kidkraft warehouse in Sydney Australia. No shipping option is available to select for these items. Kidkraft Items are noted Shipping POA. You will be contacted following receipt of order with regarding to shipping cost where your payment for shipping will be taken over the phone.

Packaging

At Knock On Wood Toys we take great care when packaging your order to ensure it arrives in good condition. We try to be environmentally friendly and look to pack all large orders in packing that is recycled from a supplier.

Delivery Time Frame

All delivery time frames have been affected by COVID19 Delays

As a general guide only due to COVID19 shipping time frames are:

Estimates are as at 15/12/2021 and are also available online

Queensland: Parcel Post - 2 - 5 Business Days

Queensland: Express Post - 1 - 2 Business Days

 

Canberra: Parcel Post - 4 - 5 Business Days

Canberra: Express Post - 2 - 3 Business Days

 

New South Wales: Parcel Post - 4 - 6 Business Days

New South Wales: Express Post - 2 - 3 Business Days

 

Victoria: Parcel Post - 6 - 9 Business Days

Victoria: Express Post - 4 - 6 Business Days

 

Tasmania: Parcel Post - 6 - 8 Business Days

Tasmania: Express Post - 2 - 3 Business Days

 

Northern Territory: Parcel Post - 9 - 13 Business Days

Northern Territory: Express Post - 3 - 5 Business Days

 

South Australia: Parcel Post - 6 - 8 Business Days

South Australia: Express Post - 2 - 3 Business Days

 

Western Australia: Parcel Post - 8 - 10 Business Days

Western Australia: Express Post - 3 - 4 Business Days

 

Shipping Time frames vary for regional locations and between our carriers Australia Post, Allied Express, TNT, Toll, Fastway Couriers and Couriers Please. You will be provided with a delivery ETA when your order is despatched.

We offer a range of different shipping options via a number of freight companies. Please contact us if you require any additional information.