Delivery Information

Thankyou for shopping at Knock on Wood Toys.

Please read our Terms and Conditions carefully prior to purchasing products via our website. Submitting your order confirms you agree to be bound by our Terms and Conditions outlined on our website which constitute an agreement between Knock on Wood Toys Pty Ltd ACN 163 623 238 and the person placing the order (you).

Knock on Wood Toys only ships within Australia. If you require an international delivery please email us to receive a quote for postage.

We will endeavour to process your order within 1-2 business days (excluding all gazetted public holidays in Queensland).

Delivery

Our Flat Rate Postage for orders is $9.95 when your total order is less then $150.00. We offer FREE POSTAGE for all orders that total over $150.00 (excluding Kidkraft items - refer below). We currently use Australia Post E-Parcel, Couriers Please and Fastway Couriers for our deliveries. We use Shippit to ensure that you are kept informed throughout the delivery process with tracking and notifications that you give you live estimated time of arrival, updates and delays.

Express Shipping

Should you require an item from our store a little faster we also offer Australia Post Express E-Parcel at checkout.  The Express Post charge will be calculated based on the items chosen and your destination post code. 

Extra Cover

Please select if you would like to protect your purchase against loss or damage during delivery.   This option is to ensure that you are compensated should something happen to your purchase.

Kidkraft Orders

Kidkraft items are large and are drop shipped to your address from the Kidkraft warehouse in Sydney Australia. No shipping option is available to select for these items. Kidkraft Items are noted Shipping POA. You will be contacted following receipt of order with regarding to shipping cost where your payment for shipping will be taken over the phone.

Packaging

At Knock On Wood Toys we take great care when packaging your order to ensure it arrives in good condition. We try to be environmentally friendly and look to pack all large orders in packing that is recycled from a supplier.

Delivery Time Frame

As a general guide only shipping time frames are:

South East Queensland: 1 - 2 Business Days

Queensland Regional: - 2 - 3 Business Days

Sydney and Canberra: - 2 - 3 Business Days

Melbourne: 3 - 4 Business Days

Hobart, Adelaide: 4 - 6 Business Days

Perth, Darwin: 5 - 7 Business Days

Shipping Time frames vary between our carriers Australia Post, Fastway Couriers and Couriers Please. You will be provided with a delivery ETA when your order is despatched.

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